Refunds are reversed onto the original form of payments, i.e. credit card used. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. The total amount of the refund will be minus any shipping charges (we do not refund the shipping fee).

 In order for a refund to be processed the returned good must be in its original condition. 

Please note that refunds can not be made on the personalised initialised tee's.  


Exchanges are subject to availability at once your return arrives at our head office. Exchanges can be made for items of the same value of your original purchase. Alternatively, the exchange can be turned into a store credit.

Refunds and exchanges must be made within 7 days of receiving goods.  


If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible. Please note that orders which have already been shipped cannot be cancelled.

Faulty Items

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team at houseofzingzing@gmail.com to notify us of any issue and we will work with you to resolve it as soon as possible.


ZING has made every effort to correctly display the colours of our products on our eBoutique. However, due to the fact that we use flash photography, as well as the inevitable variances between computer monitors, we cannot guarantee that your device will display a colour which is completely accurate.